Title:

Project Expeditor II

Reports To:

Director of Project Management

General Job Description:

Project Expeditor II position is responsible for coordinating and expediting specific tasks. This position works in direct support of a Project Manager I/II/III or the Director of Project Management in all tasks related to client projects and accounts. This position will have selected customer service contact responsibility and vendor contact responsibility which will vary based on the complexity of the account.

Knowledge/Skills:

• Bachelors or Associates degree preferred.

• Proficient verbal and written communication skills are required in communicating with internal and external clients at a project level.

• Proficient PC skills and knowledge of Microsoft Office Suites.

• High level of familiarity with PC workstation systems.

• Ability to adhere to project schedules, ensuring high levels of customer satisfaction.

• Ability to prioritize and organize multiple activities while meeting deadlines.

• Working knowledge of basic accounting principles.

• Experience working through cross-functional issues at a project level.

• Ability to investigate and demonstrate strong problem-solving skills at a project level.

• Ability to analyze, make good basic decisions, and manage through conflict issues at a project level.

Duties/Responsibilities:

• May work unsupervised at the TIG Office or at a remote/home office

• Provides direction to subcontractors in need of troubleshooting and other assistance based on documented project SOW procedures.

• Provide excellent level of customer service on assigned accounts.

• Assist and/or conduct follow-ups in order to expedite completions.

• Assist and/or perform preparation of customer required reports.

• Assist and/or perform document preparation for invoicing and field purchase order packages.

• Seek and participate in necessary training to improve proficiency and industry knowledge.

• Assist in project start-up activities.

• Assist in general administrative and support as required.

• Communicate directly with clients and installers to help resolve issues.

• Facilitate communication between installers and project managers to ensure issues are resolved in a timely manner.

• Manage and prioritize daily assignments and tasks in order to ensure completion by the assigned deadline.

• Conduct quality control assessments on data delivered from installers.

• Actively and effectively manage data within SL and Sytlogic.